T&C / PRIVACY

Terms & Conditions

GENERAL
These are the official terms of use for ardencyinn.com (the “Website”). The content and services available on the Website are provided to you by Ardency Inn Corp. (“Ardency Inn”, “us”, “our”, “we”) subject to the following terms and conditions. Please also review our Privacy Policy and other policies you may find throughout our Website in connection with certain functionality, ordering information or promotions. By accessing or using the Website, you are acknowledging that you have read, understand, and agree to be bound by these terms and conditions.

Ardency Inn reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this webpage, and will update the date above. For this reason, we encourage you to review these terms and conditions whenever you purchase products from Ardency Inn or otherwise use the Website.

 

INTELLECTUAL PROPERTY
All information and content available on the Website and the look and feel of the Website, including but not limited to Ardency Inn’s name and logo, product images and descriptions, Site design, text, graphics, button icons, images, audio clips, page headers, trademarks, the selection and arrangement thereof, and all software belongs to or is licensed to Ardency Inn, and is protected by U.S. and international laws, including laws governing copyrights and trademarks. Permission is granted to electronically copy and to print in hard copy portions of this Website for purposes of placing an order with Ardency Inn or for other personal, non-commercial uses. Any other use of materials on the Website - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Ardency Inn is strictly prohibited. Use of any materials on the Website in connection with any product or service that is not offered by Ardency Inn in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ardency Inn, is also prohibited.

 

INACURACY DISCLAIMER
From time to time there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Ardency Inn reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 

 

CHILDREN UNDER 13
The Website is not intended or designed for children under the age of 13. Children under 13 are not permitted to make a purchase, become a registered user, enter sweepstakes, contests or other promotions, submit customer surveys, sign-up for emails or post comments. If we discover someone under the age of 13 is a registered user or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our files. If you are under 13 and would like to make a purchase, please ask a parent to place the order for you.

 

USE OF PRODUCTS AND SERVICES
The products and services available on the Website, including any samples Ardency Inn may provide to you, are for personal use only. All of the products purchased from the Website should be used in accordance with the product’s instructions, precautions and guidelines. The statements made about products on the Website are for informational purposes and have not been evaluated by the U.S. Food and Drug Administration. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

 

COLOR INFORMATION
While Ardency Inn has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

 

RETURN POLICY
We are committed to offering our Customers the best makeup products available.

If you feel a product you received from our online store does not meet your expectations and you wish to return it, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment. Overly used products, products not bought online at ardencyinn.com, purchases of gift certificates and sale items cannot be returned for a refund.

To return items to ardencyinn.com, please complete the “Return form” enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible). We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to Ardency Inn Corp. 368 Broadway, Studio 503, New York, NY 10013.

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable. 

Ardency Inn does not accept returns for orders shipped outside the United States.

 

INTERNATIONAL ORDERS
International Shipping is currently offered for Canada, UK, India, France, Germany, United Arab Emirates, China, Russia, Mexico, Philippines, Sweden, Ireland, Netherlands, Israel, Spain, Ukraine, Denmark, Italy and Colombia. Duties fees and taxes may apply to your order once it reaches your country. Ardency Inn cannot predict those fees & taxes and is not responsible for paying these additional charges or customs procedures. Ardency Inn recommends that you contact your local Customs office to receive additional information. If an order is refused due to unexpected additional fees, Ardency Inn reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.  

 

DISCLAIMER
ARDENCY INN IS PROVIDING THE WEBSITE AND THEIR CONTENTS ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, ARDENCY INN DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES. IN ADDITION, ARDENCY INN DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT. ARDENCY INN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. 

 

USER CONTENT
Users of our Website have the opportunity to post certain content on our Website, such as reviews on our Ratings & Reviews features. User Comments do not necessarily reflect the views of Ardency Inn, and Ardency Inn does not guarantee the accuracy, truthfulness or reliability of any User Comment, nor endorse any opinions expressed in any User Comment. Ardency Inn assumes no responsibility or liability for or in connection with any User Comment. You are solely responsible for any User Content you post on the Website, and once posted or transmitted, cannot always be edited or withdrawn. All User Comments must comply with Ardency Inn’s Comment Submission Policy below. 

 

COMMENT SUBMISSION POLICY
Ardency Inn encourages User Comments on the Website. You must be a registered user to submit a User Comment on the Website. User Comments are subject to the following rules: Stay on topic and be respectful of others. Never submit anything unlawful, threatening, abusive, harassing, obscene, defamatory, any material that would violate the law or the rights of others, or any material that you know or think might be false, inaccurate or misleading. Please do not post “ad hominem” or personal attacks against other users or Ardency Inn employees. Although you are welcome to reference and link to other blogs and websites in your comment, commercial solicitations or advertising for other personal or commercial blogs and websites are not permitted. Repeatedly making the same post in multiple places is not allowed, and links to obscene or offensive sites are strictly prohibited.

By submitting any User Content, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all “moral rights” that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
  • You further agree and warrant that you shall not submit any User Content:
  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

 

Ardency Inn may, but has not obligation to, monitor and/or moderate User Content. All User Content that you submit may be used in Ardency Inn’s sole discretion. Ardency Inn reserves the right to change, condense or delete any User Content that in Ardency Inn’s sole opinion violates this Comment Submission Policy, the rights of others or any applicable law, or is in any way harmful, objectionable or otherwise inappropriate. Ardency Inn also has the right (but not the obligation) to terminate a registered user’s account or right to post User Comments to the Website.

YOU AGREE TO INDEMNIFY AND HOLD ARDENCY INN (AND ITS OFFICERS, DIRECTORS, AGENTS, SUBSIDIARIES, JOINT VENTURES, EMPLOYEES AND THIRD-PARTY SERVICE PROVIDERS, HARMLESS FROM ALL CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF A BREACH OF YOUR REPRESENTATIONS AND WARRANTIES SET FORTH ABOVE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.

By submitting a User Comment, you grant Ardency Inn a, perpetual, irrevocable, royalty-free, transferable right (but not the obligation) and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

one of the User Content that you submit shall be subject to any obligation of confidence on the part of Ardency Inn, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. 

 

DMCA COPYRIGHT POLICY
If you believe your work has been copied in a way that constitutes copyright infringement, please provide Ardency Inn’s designated copyright agent (listed below) with the following written information in accordance with the Digital Millennium Copyright Act: 1. A physical or electronic signature of the person authorized to act on behalf of the copyright owner; 2. A description of the copyrighted work claimed to have been infringed; 3. A description of the material that you claim is infringing, and where it is located on the Website; 4. Your address, telephone number, and email address; 5. A statement by you that you in good faith believe that the disputed use is not authorized by the copyright owner, its agent, or the law; 6. A statement by you, made under penalty of perjury, that the above information is accurate, and that you are authorized to act on behalf of the copyright owner.

Ardency Inn’s Designated Agent for claims of copyright infringement can be reached at:
Copyright Agent, 
Ardency Inn Corp., 368 Broadway, Studio 503, New York, NY 10013.
Email: contact@ardencyinn.com 

 

APPLICABLE LAW
The Website are created and controlled by Ardency Inn in the State of New York, USA. As such, the laws of the State of New York will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Ardency Inn reserves the right to make changes to its Website and these disclaimers, terms and conditions at any time. You are responsible for complying with the laws of the jurisdiction from which you are accessing the Website and you agree that you will not access or use the information on the Website in violation of such laws. 

 

FRAUD PROTECTION PROGRAM
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. Ardency Inn reserves the right to refuse to process an order or refund due to suspected fraud or unauthorized or illegal activity. If such is the case, Ardency Inn may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts, refuse to ship to certain addresses, or withhold refunds or concessions due to suspected fraud or unauthorized or illegal activity. Ardency Inn takes these measures to protect Ardency Inn’s customers as well as Ardency Inn from fraud or other unauthorized or illegal activity.

 

NO RESELLER ACTIVITY
The products and services available on the Website, including any samples Ardency Inn may provide to you, are for personal use only. You may not sell or resell any of products or services you purchase or otherwise receive from Ardency Inn. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or withhold refunds or concessions, in our sole discretion, to those individuals we believe may be engaged in suspicious reseller activity or are otherwise violating these Terms and Conditions. Among other things, we may suspect reseller activity based on factors such as order frequency, amount and quantity.

 

COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Ardency Inn welcomes your comments and feedback regarding the Website, and Ardency Inn products and services. Any information, materials, suggestions, ideas or comments sent to Ardency Inn will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Ardency Inn an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, Ardency Inn will not use your full name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

 

TPG PRO MEMBER DISCOUNT TERMS AND CONDITIONS
Ardency Inn reserves the right to cancel the promotion at any time. For the first order only, a valid TPG Pro Member e-card will be required for the promotion to apply. Please email your e-card to contact@ardencyinn.com after checkout. Unless the promotion indicates otherwise, it may not be combined with other offers. If you return any of the promotion items, we will subtract your discount from your return credit. The promotion does not apply to shipping and handling charges. Offer good while supplies last. If you violate any of the Terms and Conditions, the promotion will be invalid, and the discount will not apply.


PRIVACY POLICY

GENERAL
This is the official Privacy Policy for ardencyinn.com (the “Website”). Please be advised that the practices described in this Privacy Policy apply only to information gathered through the Website and, where applicable, through our Customer Service Department in connection with the Website, and do not necessarily reflect our practices with respect to information gathered through other websites that we operate or through other off-line means.

CUSTOMER INFORMATION POLICY
We collect and store information that you enter into the Website or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with the Website.

We collect and store certain other information automatically whenever you interact with the Website. For example, we collect your IP address, browser information and reference site domain name every time you visit the Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Website and to provide our customers with a fulfilling shopping experience.

Also, like many websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves the Website without checking out. Cookies are not used on the Website to store your account information; this information is stored securely on the Website’s server. When you log in at the Website with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of the Website. Cookies are also used to track the identity of the Website you visited immediately prior to visiting the Website; otherwise, we do not track information about your use of other Websites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on the Website. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

 

NO INFORMATION COLLECTED FROM CHILDREN
The Website is not intended or directed to anyone under the age of 13. We do not sell or ship any items ordered through the Website directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use the Website only with the involvement of a parent or guardian and should not submit any personal information to us. 

 

NO SHARING OF PERSONAL INFORMATION
We do not share with others, or sell or rent to others, any personal information that you provide to us through the Website or through our Customer Service Department, except with your consent or as described in this Privacy Policy.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Ardency Inn Corp., or any of our respective affiliates, business partners, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited the Website during a specific time period or purchased a specific product through this Website. This information generally is shared in an aggregated form.
As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the event that Ardency Inn Corp., or substantially all of our respective assets, are acquired by a third party, such information may be one of the transferred assets. Under such circumstances, Ardency Inn Corp. as the case may be, would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

We use various security measures to protect personal information that we collect. If you place an order through the Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department.

You can access, correct and update certain personal information that you have provided to us within the “Your Account” area of the Website. 

 

PROMOTIONAL COMMUNICATIONS
You will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. Additionally, you may contact our Customer Service Department or write to us at: Ardency Inn Corp. 368 Broadway, Studio 503, New York, NY 10013. 

Please note that any request to be removed from such mailing lists may take up to two (2) weeks to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

 

LINKS TO OR FROM OTHER WEBSITES
The Website may contain links to websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites. We encourage you to be aware of when you leave the Website and to read the privacy policies of each and every website that you visit.